Our approach
Donations go directly towards planting and caring for trees, so they are final and non-refundable once confirmed. We do, however, refund payments that were charged in error.
When we will refund
- You were charged more than once for the same donation (a duplicate payment).
- An incorrect amount was charged because of a technical error.
- Your money was debited but the donation was not confirmed (for example, the payment failed after debiting).
How to request a refund
Email kapila@naturecrusade.com within 7 days of the donation with your name, the email address used, the donation date and amount, and the receipt number or Razorpay payment ID (shown on your receipt).
We will reply within 3 working days. Approved refunds are processed through Razorpay to your original payment method and usually reach your account within 5–7 working days, depending on your bank.
Cancellations
Once a donation is confirmed, it cannot be cancelled. If a dedication email has already been sent to the person you named, it cannot be withdrawn, but we are happy to correct a misspelt name on a certificate — just email us.
Failed payments
If a payment fails but your account is debited, the amount is normally reversed automatically by your bank or Razorpay within 5–7 working days. If it is not, contact us with the details above and we will help.
Contact us
Nature Crusade (NC Sustainability Foundation)
NS Patker Marg, Mumbai – 400007, India
Email: kapila@naturecrusade.com
Phone: +91 88890 22277 · +91 98201 55156